PEACE OF MIND FOR
BOOKINGS AND STAYS


PALACE RESORTS FACILITATE YOUR TRAVEL REQUIREMENTS


CDC will continue to require a negative COVID-19 test to be taken within one day of departure before boarding a U.S.-bound airplane.

To comply with the Centers for Disease Control and Prevention guidelines, that air passengers entering the United States will need to provide a negative COVID-19 test before boarding their flight; Palace Resorts and Le Blanc Spa Resorts are pleased to expand our Purely Palace and Purely Le Blanc programs.

  • • Now all our resorts throughout Mexico & Jamaica will offer easy, onsite COVID-19 antigen (rapid) testing, provide 24hrs prior to your travel date.
  • • Tests will be conducted on property at no cost to guests who have booked a minimum of 5 nights at our resort (for up to two guests per room) traveling to a country which requires a COVID-19 antigen (rapid test) for entry into such country.*
  • • Testing and samples will be administered by experienced in-house lab teams.
  • • Results will be received within 30 minutes at our resorts in Mexico and Jamaica, and documentation will be ready for guests to present at the airport for their journey back home.
  • • Guests can contact the concierge to schedule their departure test as soon as they check in.

For guests traveling to countries requiring PCR testing instead, our concierge teams will help facilitate testing onsite through a third party. Additional fees will apply.

Additional rapid tests will be available at a minimal cost of $19 USD at our resorts in Mexico, and $36 USD at Moon Palace Jamaica.

Should a guest visiting from abroad (not a resident of the country in which the resort is located), and who has been staying at the resort for a minimum of 5 nights, test positive on checking out (whether this is confirmed by an approved antigen [rapid] test or a PCR test), preventing departure, Palace Resorts and Le Blanc Spa Resorts will cover the cost of quarantine for up to 5 days at no cost to guests, for up to two guests, should both guests test positive.** This also applies to guests who are checking out from complimentary or compensatory stays who choose to purchase an approved COVID-19 antigen (rapid test) or PCR test, and test positive.

At Palace Resorts, the safety and wellbeing of our guests and employees are our top priorities. Our goal is always to make your vacation as comfortable and memorable as it is safe.

Free tests apply exclusively for up to 2 guests per room traveling to a country which requires a negative Covid-19 antigen (rapid) test for entry into such country, who have booked a minimum of 5 nights at our resorts. Not applicable to complimentary or compensatory stays.

**Should guests test positive for a period longer than 5 days, an exclusive rate of $199 USD per night will apply for up to 3 guests in the same room. If guests want to isolate themselves but have additional family members that wish to stay, guests can book additional rooms at $199 USD per night for up to four people, in a standard (run of house) room. Guests who have tested positive will be accommodated in a designated COVID area of the resort.

 

PEACE OF MIND FOR BOOKINGS AND STAYS


At Palace Resorts, we are committed to providing the finest and safest experience for all of our guests, along with the highest level of customer service.

We have introduced a special program which offers you peace of mind, not only when planning vacations, but also when you stay at our resorts.

 

Purely Palace

When the time comes for your eagerly-awaited vacation you need to know you are in safe hands.

Our brand-new program, Purely Palace goes beyond the already stringent quality controls and health measures in place, with the implementation of more than 250 preventive actions to ensure everyone remains healthy and safe, including a Purely Palace health certification in every room on arrival, guaranteeing its complete disinfection.

For guests traveling back to countries requiring PCR testing prior to arrival, our concierge teams will be only too pleased to facilitate onsite testing through our approved third party testing service. Additional fees will apply.

Furthermore, if a guest visiting from abroad (not a resident of the country in which the resort is located), and who has been staying at the resort for a minimum of 5 nights, tests positive on checking out, confirmed by an official PCR test with our approved third party testing service and thus preventing departure, Palace Resorts will cover the cost of quarantine for up to 5 days at no cost to guests, for up to two guests, should both guests test positive.* This also applies to guests who are checking out from complimentary or compensatory stays who purchase an approved PCR test, and test positive.

*Should guests continue to test positive for a period longer than 5 days, an exclusive rate of $199 USD per night will apply for up to 3 guests in the same room. If guests want to isolate themselves but have additional family members that wish to stay, guests can book additional rooms at $199 USD per night for up to four people, in a standard (run of house) room. Guests who have tested positive will be accommodated in a designated COVID area of the resort.

On visiting Palace Resorts hotels you voluntarily accept all the risks associated with exposure to Covid-19.

Please note: for everyone’s peace of mind and safety, guests must wear face masks in all indoor public areas of the resort.

Flexible booking policy related to Covid-19

All existing and new reservations with a travel date between December 31, 2021 and January 31, 2022, may be modified to a different date (subject to availability) penalty-free. Travel must be completed by May, 31, 2022 and are not permitted between April 10-23, 2022. (Our flexible policy is not applicable for groups and conventions.)

On visiting Palace Resorts hotels you voluntarily accept all the risks associated with exposure to Covid-19.

Please note: for everyone’s peace of mind and safety, guests must wear face masks in all indoor public areas of the resort.

 

If you are looking for further information on COVID-19 in general, the following is a list of reliable global sources:


 

FREQUENT ASKED QUESTIONS – COVID-19


If you are visiting Mexico from the United States:

There are no country-specific Covid-19 related restrictions for visitors arriving in Mexico. Please refer to https://mx.usembassy.gov/covid-19-information-for-u-s-citizens-in-mexico/?_ga=2.4525235.1020338017.1635885091-1358987701.1633020824 for more information and updates.

According to government requirements in place, on returning to the US from Mexico, you will be required to show a negative COVID-19 test, taken no more than one day before travel, or proof of recovery from the virus within the last 90 days. Please refer to https://travel.state.gov/content/travel/en/traveladvisories/ea/covid-19-information.html for more information and updates.


If you are visiting Jamaica from the US:

Currently, all travelers to Jamaica, aged 12 and over, are required to show proof of a negative COVID-19 molecular (PCR, NAA, RNA) or Antigen test performed by an accredited lab for which the sample was collected within 3 days of the travel date. Please refer to https://www.visitjamaica.com/travelauthorization/ for more updates and information.

According to government requirements in place, on returning to the US from Jamaica, you will be required to show a negative COVID-19 test, taken within one day of departure, or proof of recovery from the virus within the last 90 days. Please refer to https://travel.state.gov/content/travel/en/traveladvisories/ea/covid-19-information.html for more information and updates.

If you are visiting Mexico from Canada:

There are no country-specific Covid-19 related restrictions for visitors arriving in Mexico. Please refer to https://travel.gc.ca/destinations/mexico for more information and updates.

According to government requirements in place, on returning to Canada from Mexico, you will be subject to arrival testing and you will be required to quarantine while you await the results of their arrival test. Please refer to https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/latest-travel-health-advice.html#a1.5 for more information and updates.


If you are visiting Jamaica from Canada:

Currently, all travelers to Jamaica, aged 12 and over, are required to show proof of a negative COVID-19 molecular (PCR, NAA, RNA) or Antigen test performed by an accredited lab for which the sample was collected within 3 days of the travel date. Please refer to https://www.visitjamaica.com/travelauthorization/ for more updates and information.

According to government requirements in place, on returning to Canada from Jamaica, you will be required to do arrival testing and to quarantine while awaiting the results of their arrival test. Please refer to https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/latest-travel-health-advice.html#a1.5 for more information and updates.

If you are visiting Mexico from the UK:

There are no country-specific Covid-19 related restrictions for visitors arriving in Mexico. Please refer to https://www.gov.uk/foreign-travel-advice/mexico/entry-requirements for more information and updates.

According to government requirements in place, on returning to the UK from Mexico, you will be required to show a negative PCR test result taken within 72 hours prior to boarding your scheduled departure to the UK, and take a test on day 2 after your arrival into the UK. From July 19, 2021 you will not need to quarantine on arrival in England or take a day 8 COVID-19 test if you have been fully vaccinated under the UK vaccination programme. For full information and requirements for those not fully vaccinated please refer to https://www.gov.uk/guidance/coronavirus-covid-19-travel-corridors for more information and updates.


If you are visiting Jamaica from the UK:

Currently, all travelers to Jamaica, aged 12 and over, are required to show proof of a negative COVID-19 molecular (PCR, NAA, RNA) or Antigen test performed by an accredited lab for which the sample was collected within 3 days of the travel date. Please refer to https://www.visitjamaica.com/travelauthorization/ for more updates and information.

According to government requirements in place, on returning to the UK from Jamaica, you will be required to show a negative PCR test result taken within 72 hours prior to boarding your scheduled departure to the UK, and take a test on day 2 after your arrival into the UK. From July 19, 2021 you will not need to quarantine on arrival in England or take a day 8 COVID-19 test if you have been fully vaccinated under the UK vaccination programme. For full information and requirements for those not fully vaccinated please refer to https://www.gov.uk/guidance/coronavirus-covid-19-travel-corridors for more information and updates.

If you are visiting Mexico from Colombia:

There are no country-specific Covid-19 related restrictions for visitors arriving in Mexico. Please refer to https://embamex.sre.gob.mx/colombia/ and https://guiadelviajero.sre.gob.mx/103-ficha-de-paises/255-colombia for more information and updates.

According to government requirements, upon returning to Colombia from Mexico, the Check-Mig form must be completed between 24 hours and 1 hour prior to departure. Please consult https://migracioncolombia.gov.co/ for more information and updates.


If you are visiting Jamaica from the Colombia:

At the moment, all visitors from Colombia entering Jamaica must apply for an official authorization prior to their trip. For more information on the requirements, please consult: https://www.visitjamaica.com/travelauthorization/ for more updates and information.

According to the current government requirements, upon returning to Colombia from Jamaica, the Check-Mig form must be completed between 24 hours and 1 hour prior to departure. Please consult https://migracioncolombia.gov.co/ for more information and updates.

If you are visiting Mexico from Brazil:

There are no country-specific Covid-19 related restrictions for visitors arriving in Mexico. Please refer to http://cgmexico.itamaraty.gov.br/es-es/ for more information and updates.

According to current government requirements, upon returning to Brazil from Mexico, negative results of the COVID-19 PCR test performed up to 72 hours prior to travel must be presented and the "Traveler's Health Declaration" (DSV) must be presented in printed or digital format. Please consult https://www.in.gov.br/en/web/dou/-/portaria-n-630-de-17-de-dezembro-de-2020-294872503 for more information and updates.


If you are visiting Jamaica from the Brazil:

At the moment, all visitors from Brazil entering Jamaica must apply for an official authorization prior to their trip. For more information on the requirements, please consult: https://www.visitjamaica.com/travelauthorization/ for more updates and information.

According to current government requirements, upon returning to Brazil from Jamaica, negative COVID-19 PCR test results must be submitted up to 72 hours prior to your travel date, in addition to a 14-day quarantine. Please consult https://www.in.gov.br/en/web/dou/-/portaria-n-630-de-17-de-dezembro-de-2020-294872503 for more information and updates.

If you are visiting Mexico from Argentina:

There are no country-specific Covid-19 related restrictions for visitors arriving in Mexico. Please refer to https://guiadelviajero.sre.gob.mx/index.php/component/content/article/103-ficha-de-paises/279-argentina for more information and updates.

According to current government requirements, upon returning to Argentina from Mexico, the electronic DDJJ form must be completed (48 hours prior to your flight), also negative results of your COVID-19 PCR test must be presented (maximum 72 hours prior to your flight) and proof of vaccination must be presented to be exempted from quarantine. Please consult https://www.argentina.gob.ar/interior/migraciones/ddjj-migraciones for more information and updates.


If you are visiting Jamaica from the Argentina:

At the moment, all visitors from Argentina entering Jamaica must apply for an official authorization prior to their trip. For more information on the requirements, please consult: https://www.visitjamaica.com/travelauthorization/ for more updates and information.

According to current government requirements, upon returning to Argentina from Mexico, the electronic DDJJ form must be completed (48 hours prior to your flight), also negative results of your COVID-19 PCR test must be presented (maximum 72 hours prior to your flight) and proof of vaccination must be presented to be exempted from quarantine. Please consult https://www.argentina.gob.ar/interior/migraciones/ddjj-migraciones for more information and updates.

If you are visiting Mexico from Latin American Countries:

There are no country-specific Covid-19 related restrictions for visitors arriving in Mexico. However, precautionary measures will be applied for any visitor showing symptoms upon arrival. Please refer to https://guiadelviajero.sre.gob.mx/ or more information and updates. It is important to check for any restrictions on entry into your country upon returning from your trip.

According to current government requirements, upon returning to Bolivia, Chile, Cuba, Ecuador, Honduras, Nicaragua, Panama, Paraguay, Peru, and Puerto Rico from Mexico, you must present negative COVID-19 PCR test results (performed up to 72 hours prior to your travel date) and complete a 14-day quarantine. Please consult https://guiadelviajero.sre.gob.mx/index.php or the official migration and tourism website of each country for more information and updates.


If you are visiting Jamaica from Mexico, Panama, or the Dominican Republic:

At this time, all visitors over the age of 12 from Mexico, Panama, or the Dominican Republic entering Jamaica must obtain and present a negative COVID-19 PCR test result, performed in certified laboratories or clinics, less than 10 days prior to their arriving flight. For more information on the requirements please consult: https://www.visitjamaica.com/travelauthorization/ for more updates and information.

If you are visiting Jamaica from other Latin American countries:

At this time, all visitors entering Jamaica from other countries not listed on this site must apply for official authorization prior to travel. For more information on the requirements please consult: https://www.visitjamaica.com/travelauthorization/ It is important to check if there are any entry restrictions for your country upon returning from your trip.

According to current governmental requirements, when returning to Bolivia, Chile, Cuba, Ecuador, Honduras, Nicaragua, Panama, Paraguay, Peru, and Puerto Rico from Mexico, you must present negative COVID-19 PCR test results (performed up to 72 hours prior to your travel date) and complete a 14-day quarantine. Please consult https://guiadelviajero.sre.gob.mx/index.php or the official migration and tourism website of each country for more information and updates.

The use of face masks by guests is mandatory in all common areas inside the resort. Face masks are provided in rooms.

Our brand-new program, Purely Palace goes beyond the already stringent quality controls and health measures in place, with the implementation of more than preventative 250 actions to assure everyone’s health and safety, including the following:


INCREASED TEAM MEMBER SAFETY PROTOCOLS

  • • Team members will have their temperature checked upon entering the premises.
  • • Uniforms will be completely sanitized.
  • • Footwear will be properly disinfected.
  • • Team members will be equipped with face masks, which will be replaced every four hours

PRECAUTIONARY FRONT DESK AND GUEST CHECK-IN AREAS MEASURES

  • • Guests must wear face masks in all indoor public areas of the resort.
  • • Guests will be encouraged to check-in online through our resort app. Doing so reduces direct contact at the reception area by up to 90 percent.
  • • Floor markers have been installed to respect social distancing guidelines.
  • • Acrylic protective barriers have been installed at all guest check-in areas to protect both the guest and team member.
  • • Each guest will be asked to sign a declaration of health, confirming they are free of any COVID-19 related symptoms, have not had tested positive or come into contact with anyone that has tested positive for COVID-19 in the last 30 days.
  • • Incoming guests’ luggage will be immediately disinfected upon arrival.

ENHANCED SANITATION OF GUEST ACCOMMODATIONS AND SUITES

  • • Housekeeping teams will follow strict quality and sanitation controls, including mandatory use of gloves, face shields, and facemasks while cleaning and disinfecting guestrooms.
  • • All mattresses will be professionally steamed to help eliminate any harmful viruses and bacteria.
  • • Upon guest departure, each room will undergo a complete disinfection process using an electrostatic nebulizer system.
  • • Sanitation tablets will be installed in air conditioning units to eliminate potential viruses and bacteria.
  • • A health certification will be placed in each room, guaranteeing that everything has been completely disinfected to the highest and strictest standards.
  • • Guests will also receive a personal hygiene kit in their rooms, which will include antibacterial gel, facemasks (for optional use, one per person) and disinfecting wipes.

THOROUGH SANITATION AND CROWD CONTROL WITHIN PUBLIC AREAS

  • • All public areas will be sanitized daily with an electrostatic mist system.
  • • Indoor and outdoor soft furnishings will be disinfected and spaced according to social distancing requirements.
  • • Entertainment venues will be disinfected throughout the day and will undergo a deep sanitation process at the end of each performance.
  • • At shows, families will be seated with enough space between families to respect social distancing guidelines, and our indoor entertainment spaces will have a maximum capacity.
  • • Nightclubs, bars, and other public facilities, such as The Playroom Kids Club, Wired lounge, and the Fitness Center will have a maximum guest capacity.
  • • Social distancing will be enforced when waiting in line for outdoor activities such as the Water Park and the FlowRider® Double Wave Simulator, and more.
  • • The number of people in elevators will be limited, and antibacterial gel dispensers will be placed at each elevator door
  • • Spa and beauty salons will offer sanitized check-in areas, common areas will be limited to maximum capacity, and all hot tubs and hydrotherapy areas will be kept at controlled temperatures to limit the spread of germs.
  • • All swim-up pool bars will be closed.

ELEVATED RESTAURANT AND DINING PROTOCOLS

  • • Floor markers will be put in place to enforce social distancing.
  • • While physical menus will be disinfected after each use, guests will be highly encouraged to view our menus through the resort app.
  • • All kitchens will continue to follow the highest government sanitation standards.
  • • Each team member is required to wash their hands every 30 minutes.
  • • Room service staff will confirm with guests if food can be delivered outside the door or in their room. If the guest is not in the room, food should not be left.

STREAMLINED TRANSPORTATION PROCESSES

  • • All golf carts, lobby-to-lobby buses, and general internal transportation will be disinfected every 30 minutes.
  • • As for transfers, all vehicles will have a maximum capacity according to their size, so guests are spaced as safely as they can from each other.

GOLF COURSE MEASURES

  • • Players should avoid greeting each other with physical contact and maintain social distancing of at least 2 meters, if it is less, it is at the risk of each player.
  • • Equipment rental such as golf clubs, will be sanitized before and after each round. Each player should use their own equipment exclusively but if they decide to interchange clubs with a team member, it is at their own risk.
  • • The flags remain in place and the tops of the holes are raised to avoid any manipulation of the flag and to ensure that the balls can be collected without contact with the pole.
  • • The rakes will be removed from the bunkers; this will only be handled by the Caddies when required.
  • • The practice areas may remain open exclusively for warm-up prior to the game (25 balls-basket only) and for the exclusive use of players with reserved tee time. Respecting a minimum distance of 2 meters between each player.
  • • Public bathrooms, lockers and the lobby area will be disinfected every four hours.
  • • Food and drink options will always be provided by our team. There will be no self-service stations.

VIEW ALL MEASURES

For updated news please visit https://travel.state.gov/content/travel.html , select Information for Travellers, and then select COVID-19 Country Specific Information. Select your destination from the list of countries which appears there.